Posts Tagged ‘inclusiveness’

(3) The Impact of Inclusiveness on Leaders

Hello colleagues:

As business expands across the globe, organizations will need to look to the full potential of all employees on their staff.  To do this effectively, organizations will need to engage workers from a variety of backgrounds to include: different cultures, customs, values, as well as gender, age, and work habits as key elements crucial to long-term survival and success.  Leaders must learn to bring together the idea of diversity on many levels to reflect the “customers and communities they serve” (Alimo-Metcalfe, 2010, abstract)

The world has changed and as leaders, we need to look at the importance of diversity and its impact on how we behave.  What can we do to ensure that these different cultures and ideas all get along to blend together for a more valuable outcome?  Leaders will be responsible for recruiting, managing, and developing talent that advances their business strategies beyond their industries and beyond their borders.  Leaders will be asked to embrace people from all walks of life, age groups, backgrounds, and lifestyles, as well as those from a variety of ethnicities and national origins.  Our definition of diversity must expand as well to include diversity of thought from these multiple perspectives as part of our future.

Since we are all human, we have a need to get along where we can benefit from our similarities and our differences.  We have to realize that new skill sets will be needed so as to be culturally sensitive, tolerant, and accepting of what makes us unique and special, as well as different.  No longer does one company or culture have the only answers.  Instead, being different is simply about being a member of the global community.  

Moving forward, organizations will be asked to embrace a more inclusive frame of mind where everyone is important specifically because of their individualities and unique cultural norms and beliefs.  This diversity of thought increases the potential for more–not less–business success; to blend the best of all worlds for a more effective outcome.  Our goal is to be “culturally confident enough to teach the world, but culturally humble enough to learn from the world” (Madison, 2009, p. 12)

Business will look to build a culture that embraces and celebrates change and differences “where mindsets are challenged and openness to change and the developmental readiness of colleagues becomes the principle by which people and teams operate on a daily basis” (Alimo-Metcalfe, 2010, para. 7).  We need to think of leadership as more of a social connection, as a shared process of what happens between and among people (Alimo-Metcalfe, 2010).  As leaders, our job will be to embrace and welcome diversity for a more effective roadmap to the future and ask how will diversity help build our organizations moving forward.


Alimo-Metcalfe, B. (2010, May). Leadership. Human Resources, 41-44. doi: 2045100361

Madison, D. (2009, September). The imperative of multiculturalism: Enriching the Workplace with global variety. Paper presented at the HR Network Breakfast on March 13, 2009 at the CUNY Graduate Center in New York City.

With respect,


Dr. Cheryl Lentz

Chief Refractive Thinker®
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February 27th, 2011 by admin